Find answers to our most frequently asked questions.

FAQ

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping rates and delivery times vary depending on your location and will be calculated at dispatch.

Somalia and Kenyan based customers please contact us on Instagram @Aekocollection so we can help you with a different payment method.

How long does shipping take?

Shipping times depend on whether your order is a pre-order or a ready-made products:

Pre-Orders: Can take up to 12 working days to be dispatched.

Ready-Made Orders: Are processed and dispatched within 72 hours (3 business days).

Have further questions? Contact us

What payment methods do you accept?

We accept credit and debit cards, Payment links, Cash, Zaad Payment and Mpesa mobile payment.

Please contact us for further help.

Can I track my order?

Absolutely! Once your order has been dispatched, you’ll receive an email with a tracking link to monitor your delivery in real-time.

Do you offer custom sizing or personalization?

We offer custom sizing or personalization. Please contact us upon placing your order and we are happy to amend it for you.

However most of our products are designed on the standard sizing.

Will I have to pay customs duties or taxes on my order?

Customs duties and import taxes vary depending on your country’s regulations. While most orders do not incur additional fees, some countries may require payment upon delivery. The customer is responsible for any customs duties, taxes, or import fees charged by their country. We recommend checking with your local customs office if you’re unsure.

What is your return and refund policy?

As a small business, we do not accept returns or offer refunds. Each piece is made with care, and we encourage you to review our size guide and product details carefully before purchasing.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we’ll assist you promptly.